Yes — EX-STOCK Canada is a legitimate Canadian online store. It is headquartered in Ottawa, Ontario, operates on the Shopify platform, and offers a 90-day return policy, secure checkout, and dedicated customer support. This guide covers what you need to know before placing your first order.
What Is EX-STOCK Canada?
EX-STOCK Canada is an Ottawa-based online store offering products across fashion, accessories, home goods, electronics, and automotive accessories. The store serves customers in Canada, the United States, and internationally.
EX-STOCK sells products sourced from vetted suppliers and manufacturers. Because products may be sourced and shipped from different suppliers, shipping timelines may vary by product. Regardless of how your order is fulfilled, EX-STOCK customer service remains your primary point of contact and will assist you throughout the process under EX-STOCK's published policies.
Is EX-STOCK Canada Safe to Buy From?
Secure Checkout
EX-STOCK Canada's store is powered by Shopify, one of the most widely used e-commerce platforms in the world. Payments are processed through Shopify's secure checkout infrastructure, which uses encrypted connections to protect information transmitted during checkout.
Vetted Suppliers and Manufacturers
EX-STOCK sources products from vetted suppliers and manufacturers. EX-STOCK customer service is your primary contact for all order issues and will work to resolve them in accordance with EX-STOCK's published policies.
Order Tracking
Once your order ships, tracking information will be sent to your email address. Tracking is available on eligible shipments.
EX-STOCK Canada's Return Policy
90-Day Return Window
EX-STOCK Canada offers a 90-day return policy on eligible products. To be eligible, items must be in their original condition — unworn or unused, with tags, and in original packaging. You will also need your receipt or proof of purchase.
Depending on the product and the issue reported, EX-STOCK may offer a replacement, refund, store credit, prepaid return label, or in selected cases a refund without return. Full details are available on the EX-STOCK return policy page.
How to Report an Issue
Damaged, defective, missing, incorrect, or quality-related issues must be reported within 7 days of delivery. To start a return or report an issue, use the EX-STOCK return portal or contact the support team at returns@ex-stock.com. Do not send items back without first receiving approval and instructions.
Undelivered Orders
Orders not delivered within 45 days may qualify for a full refund after investigation. Customers may also receive a CA$5 store credit for qualifying delivery delays that exceed one week beyond the estimated delivery window. Lost shipments may qualify for replacement, refund, or store credit.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Personalised products
- Perishable goods
- Flowers and plants
- Hazardous materials
- Flammable liquids and gases
- Personal care products restricted by health regulations
- Final sale items
- Liquidation products
- Auction products
- Special order quantity items
See the full list and conditions on the return policy page.
Shipping and Delivery
Shipping costs are calculated based on your destination country, the shipping method selected, product weight and dimensions, and order value. Final shipping costs are displayed during checkout before payment is taken.
Estimated delivery timelines as published in EX-STOCK's shipping policy are as follows:
- Canada, USA and UK local warehouses: 2–6 business days
- Standard shipping: 6–11 business days
- Expedited shipping: 5–9 business days
- International shipping: 7–14 business days
Orders are typically processed within 1–3 business days. Processing times may be extended during holidays, peak shopping periods, or special promotions. Full details are available on the EX-STOCK shipping policy page.
EX-STOCK Canada's Commitments
EX-STOCK Canada publishes a dedicated commitments page outlining its approach to customer service, order protection, and buyer support. You can review these at EX-STOCK Canada Commitments.
Key commitments include:
- 90-day return policy on eligible products
- 7-day window to report delivery or quality issues
- 45-day protection for undelivered orders
- CA$5 store credit for qualifying delivery delays
- Secure Shopify checkout
- Order tracking on eligible shipments
- EX-STOCK customer service as your primary contact for all order issues
Technology and Shopping Experience
EX-STOCK Canada is developing technology intended to improve product discovery for Canadian and international shoppers. The store is built on Shopify and continues to invest in its platform and shopping experience.
How to Contact EX-STOCK Canada
EX-STOCK Canada is headquartered in Ottawa, Ontario, and provides customer support for orders, returns, and general enquiries.
- General enquiries & Returns & refunds: sales@ex-stock.com
- Phone & WhatsApp: 613-909-1313
- Return portal: Start a return request
Frequently Asked Questions
Is EX-STOCK Canada a real company?
Yes. EX-STOCK Canada is a legitimate online store headquartered in Ottawa, Ontario, Canada, operating on the Shopify platform.
Is it safe to pay on EX-STOCK Canada?
Yes. Payments are processed through Shopify's secure checkout infrastructure, which uses encrypted connections to protect information transmitted during checkout.
What is EX-STOCK Canada's return policy?
EX-STOCK Canada offers a 90-day return policy on eligible products. Issues must be reported within 7 days of delivery. Full details are on the return policy page.
What happens if my order does not arrive?
Orders not delivered within 45 days may qualify for a full refund after investigation. Customers may also receive a CA$5 store credit for qualifying delays exceeding one week beyond the estimated delivery window.
Does EX-STOCK Canada ship to the United States?
Yes. EX-STOCK Canada ships to the United States and internationally in addition to Canada. Shipping costs and timelines vary by destination and are displayed at checkout.
How do I return an item to EX-STOCK Canada?
Use the EX-STOCK return portal to submit your request. Do not send items back without first receiving approval. You can also contact returns@ex-stock.com for assistance.
Who do I contact if there is a problem with my order?
EX-STOCK Canada customer service is your primary contact for all order issues. Contact sales@ex-stock.com or call 613-909-1313.
Does EX-STOCK Canada work with third-party suppliers?
EX-STOCK sources products from vetted suppliers and manufacturers. Regardless of how your order is fulfilled, EX-STOCK customer service remains your primary point of contact for assistance under EX-STOCK's published policies.
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