Accessibility Statement

Accessibility Commitment

At EX-STOCK Canada, we are committed to ensuring accessibility for all our customers, including those with disabilities. We strive to make our website and services inclusive, user-friendly, and compliant with applicable accessibility standards.

This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.

Accessibility Standards

Our website is designed to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines are recognized globally as the benchmark for web accessibility, focusing on creating content that is perceivable, operable, understandable, and robust:

  • Perceivable - Information and user interface components must be presentable to users in ways they can perceive
  • Operable - User interface components and navigation must be operable
  • Understandable - Information and the operation of user interface must be understandable
  • Robust - Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies

We continue our efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

Feedback

We welcome your feedback on how we can improve accessibility for all users. If you have suggestions or encounter barriers while using our website, please contact us. We are here to assist you.

  • Email: sales@ex-stock.ca
  • Phone: 613-909-1313
  • Live Chat: Available during business hours

Thank you for shopping with EX-STOCK Canada. We are dedicated to providing an inclusive experience for all!

How it works

Grab your exclusive gifts by being part of our loyalty program

Ways to earn

Earn more points for different actions, and turn those points into awesome rewards.

Ways to redeem

Spending your hard-earned points is easy. Simply apply your points for a discount at checkout.

Frequently Asked Questions

Explore this section to find comprehensive answers to all your questions about the loyalty program.

The 'Reward by discount percentage' program allows you to earn a 10% discount for every 1000 points you redeem. This program is applicable to all products available in our online store and can be combined with shipping, product, and order discounts.

Our 'Referrals Program' rewards both the referrer and the referred friend. When you refer a friend, they must make a minimum purchase of $50. Once completed, both you and your friend will earn a reward of 20 points.

You can earn 100 points on your birthday by ensuring your birthday is registered in our system. This reward is limited to once per year.

Earn 200 points by leaving a review through our connected review app. There is no limit on the number of reviews you can submit for points.

The 'New Reward Program' allows you to earn a discount for every 100 points you spend. You can redeem these points during checkout for discounts on your order total.

You can redeem your points for free products from our selected collection. For example, spend 1300 points to receive a free fashion watch. The available products and their point costs are listed under our 'Free product' section.

Our VIP Tiers include Bronze, Silver, and Gold levels. As you earn more points, you progress through these tiers, unlocking exclusive rewards and benefits at each level.

Earn points by following us on various social media platforms. For example, follow us on Twitter, Instagram, or Facebook to earn 100 points each.

By signing up for our newsletter, you earn 100 points. This also keeps you updated with the latest news, offers, and rewards from our store.

The 'Reward by discount percentage' program allows you to earn rewards by spending a certain amount on purchases. For every 1000 points you spend, you receive a 10% discount on your order.

In the 'Referrals Programs,' you can earn rewards by referring friends. When your friend makes a purchase of at least $50, both you and your friend earn 20 points. Ensure that your friend uses your referral link to qualify for the rewards.

On your birthday, you will receive 100 points as a special gift from us to celebrate your special day. Make sure your birthday is updated in your profile to receive this reward.

You can earn 200 points by writing a review on our products. Simply submit your review through our specified platform, and once approved, the points will be added to your account.

The VIP Tier program allows you to earn exclusive benefits as you accumulate more points. You can move through tiers such as Bronze, Silver, and Gold, with each tier providing special rewards and discounts.

You can earn points by following us on various social media platforms like Instagram, Twitter, and TikTok. Each follow earns you 100 points. Make sure to connect your account to earn the points.

You can redeem your points for discounts on your purchases. For example, spending 200 points can give you a $2 discount. The more points you redeem, the higher the discount you receive.

Yes, you can use 1300 points to redeem a free product from our selected range. Check the 'Free product' section to see which items are available for redemption.