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Refund policyA2Z EV Shipping and Return Policy. Not only does fairness apply to the customer, but it also extends to the merchant. Ensuring a balanced and equitable process benefits both parties, fostering trust and satisfaction.A2Z EV ("we" and "us") is the operator of A2Z EV. By placing an order through this Website, you agree to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.1. General Subject to stock availability. We strive to maintain accurate stock counts on our website, but from time to time, there may be a stock discrepancy, and we may not be able to fulfill all your items at the time of purchase. In such cases, we will fulfill the available products to you and contact you to discuss whether you would prefer to await restocking of the backordered item or process a refund.2. Shipping Costs Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping costs to the customer.3. Returns3.1 Return Policy for Change of Mind. We understand that you may occasionally change your mind about a purchase. To ensure a safe and fair return process, please adhere to the following strict guidelines: Timeframe: Returns due to a change of mind are accepted within 14 days from the date you receive your order. Return Shipping: The customer is responsible for arranging and paying for return shipping. You may choose any shipping service; express shipping is not required. Tracking Requirement: A valid tracking number must be provided to us via email (info@a2zev.com) to ensure we can monitor the return shipment. Condition of Goods:Items must be returned in their original, unopened packaging, including all tags, manuals, and accessories.Products must be completely unused, in the same condition as when received, and free from any damage, wear, or mishandling.Adapters: We have methods to detect if an adapter has been used to charge. Any evidence of use, mishandling, or damage (e.g., drops, scratches, or tampering) will result in the return being denied or subject to a restocking fee.Safety Note: Used, dropped, or mishandled adapters pose a safety risk to others. As a protective measure, we do not resell used adapters.Inspection Process: All returned items will undergo a thorough inspection and testing upon receipt to verify their condition.Refund Process:If the inspection confirms the items meet our strict return conditions, a full refund will be issued to the original payment method within 5-7 business days.If the inspection reveals damaged packaging, missing items, or signs of use, we reserve the right to apply a restocking fee (up to 25% of the item’s value) or reject the return entirely.3.2 Warranty ReturnsA2Z Canada Inc. will honor valid warranty claims, provided a claim is submitted within 365 days of receipt of items. Customers are required to pre-pay the return shipping, but we will reimburse you upon a successful warranty claim. Upon receipt of items for a warranty claim, A2Z Canada Inc. will process the claim within 7 business days. Once the warranty claim is confirmed, you will receive a replacement item (if stock is available).4. Delivery Terms4.1 Transit Time DomesticallyIn general, domestic shipments are in transit for 2-7 days.4.2 Transit Time InternationallyOrders shipped internationally are generally in transit for 4-22 days. This varies depending on the courier selected. We can provide a more specific estimate when you choose your courier at checkout.4.3 Dispatch TimeOrders placed before 5:00 PM EDT (UTC-04:00) will be dispatched the same day; otherwise, they will be dispatched within the next business day. Our warehouse operates Monday through Friday during standard business hours, except on national holidays, when the warehouse will be closed. In these instances, we take steps to minimize shipment delays.4.4 Change of Delivery AddressWe can change the delivery address at any time before the order has been dispatched.4.5 P.O. Box ShippingA2Z Canada Inc. will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.4.6 Military Address ShippingWe can ship to military addresses using USPS. We are unable to offer this service using courier services.4.7 Items Out of StockIf an item is out of stock, we will wait for the item to be available before dispatching your order. .5. Tracking NotificationsUpon dispatch, customers will receive a tracking link to follow the progress of their shipment based on the latest updates provided by the shipping provider.6. Parcels Damaged in TransitIf you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and contact our customer service at info@a2zev.com. If the parcel has been delivered without you being present, please contact customer service for next steps.7. Duties & Taxes7.1 Sales TaxSales tax is not included in the price of the goods as displayed on the website.7.2 Import Duties & TaxesImport duties and taxes for international shipments may be payable upon arrival in the destination country. This varies by country, and A2Z Canada Inc. encourages you to be aware of these potential costs before placing an order. If you refuse to pay duties and taxes upon arrival, the goods will be returned to A2Z Canada Inc. at the customer’s expense, and the customer will receive a refund for the value of the goods paid, minus the cost of return shipping. The cost of the initial shipping will not be refunded.8. CancellationsIf you change your mind before receiving your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our return policy. We cannot cancel orders while in transit, you will have to wait until the order arrives to you and request a return.9. InsuranceParcels are insured for loss and damage up to the value stated by the courier.9.1 Process for Parcel Damaged in TransitWe will process a refund or replacement as soon as the courier has completed their investigation into the claim.9.2 Process for Parcel Lost in TransitWe will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.WarrantyA2Z EV Limited Warranty Overview At A2Z EV, we're committed to enhancing your electric vehicle (EV) charging experience with high-quality products and reliable customer support. Our dedication to excellence is reflected in our warranty policy, designed to give you peace of mind and ensure your satisfaction.12-Month Limited Warranty on A2Z EV ProductsEvery A2Z EV product comes with a **12-Month Limited Warranty**, covering defects in materials and workmanship under normal use. This warranty underscores our confidence in the quality and reliability of our offerings, from innovative charging stations to essential EV accessories.Warranty CoverageThe limited warranty specifically addresses the product's performance under normal usage conditions. However, it does not cover issues arising from:- Misuse, mishandling, or negligence- Modifications to the vehicle's electrical system- Accidents or damage from natural disasters (e.g., hail, floods, earthquakes)- Damage incurred during transportation- Unauthorized modifications or uses beyond the intended purpose- Excessive wear and tear or physical/accidental abuseProducts Not Manufactured by A2Z EVIt's important to note that some products available through A2Z EV are manufactured by our esteemed partners. These items may be subject to their own warranty terms, which could differ from A2Z EV's 12-month warranty. We encourage you to review the warranty information provided with each product to understand the specific coverage.Seeking Warranty ServiceIf you encounter any issues with your A2Z EV product, we're here to help. Contact us immediately for support:- Email : info@a2zevshop.com- Technical Support : 1-844-229-3873For efficient resolution, be prepared to provide detailed descriptions, photos, or videos of the issue. Our goal is to troubleshoot problems effectively, minimizing inconvenience and ensuring your satisfaction.The A2Z EV CommitmentOur warranty reflects A2Z EV's commitment to quality and customer satisfaction. We stand behind our products, offering repair or replacement for items that meet our warranty criteria. This policy is part of our pledge to deliver excellence and support your sustainable mobility journey.For any further inquiries or detailed information regarding our warranty policy, please do not hesitate to reach out to us. Your trust and satisfaction are our top priorities.

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