Open media 1 in gallery view
Open media 2 in gallery view
Open media 3 in gallery view
Open media 4 in gallery view
Open media 5 in gallery view
Open media 6 in gallery view
Open media 7 in gallery view
Open media 8 in gallery view
Open media 9 in gallery view
Open media 10 in gallery view
Open media 11 in gallery view
Open media 12 in gallery view
Open media 13 in gallery view
Open media 14 in gallery view
Open media 15 in gallery view
Open media 16 in gallery view
Open media 17 in gallery view
Open media 18 in gallery view
Open media 19 in gallery view
Open media 20 in gallery view
Open media 21 in gallery view
Open media 22 in gallery view
Open media 23 in gallery view
U-Shape Cervical Neck & Shoulder Massager with Heat – Pulse Therapy, 3 Modes, Remote Control, USB Rechargeable
EX-STOCK Commitment and Vendors Return Policy
EX- STOCK COMMITMENT
Proudly Canadian Marketplace
EX-STOCK is more than just an e-commerce platform—we are a Global online marketplace built on the values of trust, security, and customer-first service. Our goal is to eliminate fraudulent sellers, protect our customers’ identities, and provide a seamless shopping experience with AI-driven security and smart shopping technology.
Why Choose EX-STOCK Canada?
🔒 Fraud Protection & Secure Transactions
We understand the risks of online shopping, which is why we have advanced AI-powered fraud detection and secure payment systems in place to protect you.
- AI-Powered Fraud Detection – Our marketplace continuously analyzes transactions to identify and block fraudulent activity before it happens.
- Verified Suppliers Only – We thoroughly vet our suppliers to ensure that all products are authentic, high quality, and safe.
- End-to-End Encryption – Every payment is processed using encrypted security measures, protecting your credit card and personal information from cyber threats.
- PCI DSS Compliance – We strictly follow the Payment Card Industry Data Security Standard (PCI DSS), ensuring that your payment details are handled with the highest level of security.
- No Data Selling – Unlike other platforms, we never sell your personal or payment information. Your privacy is our priority.
🛡️ Customer Identity & Payment Protection
At EX-STOCK Canada, your safety always comes first. Every order is protected by Shopify’s Buyer Protection Network and our own advanced AI security systems, ensuring that your identity, payment information, and personal data remain fully secure.
All transactions are encrypted and verified through our official Canadian payment gateways. We also monitor every order to detect and block any suspicious activity before it reaches your account.
Your confidence means everything to us, and we take that responsibility seriously. With EX-STOCK, you shop in a trusted Canadian marketplace that values privacy, integrity, and peace of mind.
- Advanced Fraud Monitoring – We use real-time AI-powered monitoring to detect and prevent unauthorized transactions.
- Bank-Level Encryption – Your credit card and payment details are secured using the same encryption technology as leading banks.
- Guaranteed Safe Checkout – We work with trusted payment providers to ensure secure transactions every time.
With EX-STOCK Canada, you can shop with confidence, knowing that your identity and transactions are protected.
🚚 Direct from the Source – No Middlemen
Unlike traditional marketplaces, EX-STOCK Canada eliminates unnecessary intermediaries by directly connecting customers with manufacturers and trusted suppliers. This allows us to:
✅ Lower costs by shipping products straight from factories.
✅ Offer wholesale pricing to individual buyers.
✅ Ensure quality control at every step before the product reaches your hands.
📦 Wide Product Selection from Verified Suppliers
We have built long-term partnerships with suppliers and manufacturers across Canada, the U.S., Europe, Turkey, and China. Through these relationships, EX-STOCK Canada is able to:
✅ Provide a diverse range of products across multiple categories, including fashion, electronics, home essentials, and more.
✅ Offer competitive pricing while maintaining strict quality standards.
✅ Ensure all products meet North American regulations and safety standards.
🛍️ Marketplace Partner Commitments
As EX-STOCK continues to grow as a trusted Canadian marketplace, some products are fulfilled directly through our verified warehouses, while others come from authorized retail partners and brand distributors. These partners are carefully approved to ensure that every item listed on EX-STOCK meets our quality, safety, and authenticity standards.
Through this marketplace system, EX-STOCK is able to:
✔ Expand product availability with unique and premium items not available in our warehouse.
✔ Maintain strict verification of all partner stores before any product goes live.
✔ Ensure that every partner follows approved standards for product quality and safety.
Because some items are fulfilled by partner retailers:
✔ Shipping times and return procedures may differ slightly depending on the fulfillment source.
✔ The correct policy will always appear on each product page for full transparency.
✔ EX-STOCK Customer Support remains your direct point of contact for any issue, ensuring a smooth and fair resolution every time.
Our commitment stays the same, regardless of fulfillment source — a safe, secure, and trustworthy shopping experience for every customer.
Customer Benefits & Shopping Policies
🚚 Free Shipping
EX-STOCK Canada offers free shipping benefits for eligible orders:
- Free shipping on all items shipped from our EX-STOCK Canada warehouse.
- Orders with 2 or more items qualify for free shipping.
- Any order over $25 also receives complimentary shipping.
We believe that affordable shopping should not come with hidden shipping fees!
📦 Guaranteed Delivery
At EX-STOCK Canada, we ensure that your order arrives safely and on time:
- We work with trusted global shipping partners to deliver packages as quickly as possible.
- Every order comes with a tracking number, so you can monitor your shipment.
- Delivery Guarantee – If your order is delayed or lost, we will assist you with the best possible resolution.
-
We stand behind the quality of every product we sell. If any item is found to have quality issues, we will provide you with either a replacement or a refund.
- Easy Returns & Exchanges – If the product does not meet your expectations due to quality issues, we will gladly assist in the return or exchange process.
- For any delays exceeding one week from the expected delivery date, we will offer you a $5.00 credit on your next purchase as a gesture of goodwill.
-
Refunds for Damaged or Lost Items
If your order is damaged or lost during delivery, we will provide a full refund or a replacement.
45-Day Undelivered Refund
If an item is not delivered within 45 days, you are eligible for a full refund.
🔄 90-Day Return Policy
We stand by the quality of our products and offer a customer-friendly return policy:
- 90-day return window for eligible products.
- 7-day reporting period for damages, missing items, or quality issues.
- If an item is damaged, incorrect, or defective, we will provide a free return label and issue a full refund or replacement.
- If you wish to return an item for personal reasons, you may do so, but return shipping costs will be your responsibility.
- Certain categories may have exceptions—please check the product description for specific return policies.
We strive to make returns as hassle-free as possible, ensuring you shop with confidence.
💰 Price Adjustment Within 30 Days (Holiday Exceptions Apply)
We understand that prices fluctuate, so we offer a 30-day price adjustment policy:
- If the price of an item drops within 30 days of your purchase, you are eligible for a refund of the price difference.
- The item must be the same size, color, and from the same supplier.
- Promotional or clearance items may not be eligible.
- The price adjustment only applies to the item price and does not include shipping fees or other charges.
- The shipment of your order will not be affected if you apply for a price adjustment before receiving your items.
EX-STOCK Canada reserves the right to final interpretation of the price adjustment policy and may modify the terms at any time.
📞 24/7 - Customer Support
Our dedicated customer service team is always ready to assist:
- Our Support Center provides answers to common questions.
- If you need additional help, you can contact our customer service team directly for personalized support.
- We value fast response times and are committed to helping you resolve any issues efficiently.
Unlike other platforms that rely on outsourced call centers, our team is here to serve you with local expertise.
🎁 EX-STOCK Loyalty Program.
We believe that loyal customers deserve rewards! Our Loyalty Program offer:
- Exclusive discounts for repeat customers.
- Points-based rewards system for every purchase.
- Early access to new products and promotions.
This is an exciting feature!
Why Shop with EX-STOCK?
✅ 🇨🇦 Proudly Canadian – Built on Canadian values of trust, security, and customer-first service.
✅ 🔒 Fraud Protection – AI-driven security ensures a safe shopping experience with verified suppliers.
✅ 💳 Secure Checkout with $100K Identity Protection – Your identity and transactions are always protected.- condition's apply
✅ ✅ Guaranteed Quality – Only authentic, high-quality products from trusted suppliers.
✅ 📦 Free Shipping & Easy Returns – Enjoy affordable shopping without hidden fees.
✅ 📞 24/7 - Customer Support – Local assistance for a seamless shopping experience.
EX-STOCK Canada: A Smarter, Safer, and More Affordable Shopping Experience!
Thank you for choosing EX-STOCK Canada - where trust, security, and innovation come first.
- Low-cycle pulse technology — penetrates 3–5cm below the skin to stimulate cervical spine pressure points and relieve muscle tension
- 42°C constant-temperature hot compress — gentle heat relaxes blood vessels, loosens tight muscles, and improves local circulation in the neck and shoulder area
- 3 massage modes — Acupuncture, Massage, and Knocking modes for varied stimulation patterns
- 15-step intensity adjustment — fine-grained control from gentle to intensive stimulation to suit your comfort level
- Remote control included — adjust mode and intensity without reaching to the device; ideal for hands-free use while seated or resting
- 15-minute auto shutoff — automatic power-off after each session for safe, unattended use
- 1600mAh USB rechargeable battery — 2-hour charge; lasts approximately 1 month at 15 minutes daily use
- Premium ABS + 304 stainless steel construction — durable, skin-safe materials; 142x138x60mm, 160g
- U-shaped wearable design — sits comfortably around the neck and shoulders for hands-free use
- Technology: Low-cycle pulse + 42°C hot compress
- Massage Modes: 3 (Acupuncture, Massage, Knocking)
- Intensity Levels: 15 steps
- Material: ABS + 304 Stainless Steel
- Dimensions: 142 x 138 x 60 mm
- Weight: 160g
- Battery: 1600mAh, USB rechargeable (DC5V / 1A / 5W)
- Charge Time: ~2 hours
- Battery Life: ~1 month at 15 min/day
- Auto Shutoff: 15 minutes
- Colours: White, Pink, Blue (+ D12 series and bundle variants)
- Package Includes: 1 x USB Neck Massager, 1 x USB Charger, 1 x Remote Controller, 1 x User Manual
- Office workers and desk users who carry chronic tension in the neck and shoulders from prolonged sitting and screen use
- Anyone experiencing cervical spine discomfort who wants a drug-free, non-invasive daily relief option
- People who want the combined benefit of heat therapy and pulse stimulation in a single wearable device
- Travellers and commuters who want a portable, rechargeable neck massager for use on the go
- Anyone looking for a thoughtful wellness gift — the eye protector and massager bundle variants make excellent gift sets
U-Shape Cervical Neck & Shoulder Massager with Heat – Low-Cycle Pulse Therapy, 42°C Hot Compress & Remote Control
Looking for a cervical neck and shoulder massager that combines heat therapy with deep pulse stimulation? This U-shaped wearable massager uses low-cycle pulse technology to penetrate 3–5cm below the skin surface, targeting the cervical spine and shoulder muscles with 3 massage modes, 15-step intensity adjustment, and a 42°C constant-temperature hot compress. USB rechargeable with a 1600mAh battery, remote control included, and a 15-minute auto shutoff for safe, unattended use. Available in White, Pink, and Blue — with optional eye protector and massager bundle variants. Explore more wellness essentials in our Health and Wellness collection.
Key Features
Product Specifications
Variant Guide
White / Pink / Blue — standalone massager in your chosen colour. D12 White / D12 Pink / D12 Blue — D12 model variant in your chosen colour. White/Pink/Blue + Eye Protector — massager bundled with an eye protector for a complete relaxation set. White/Pink/Blue + Massager — massager bundled with an additional massage accessory. See product images for full bundle contents.
The combination of low-cycle pulse technology and 42°C hot compress is what makes this cervical neck massager more effective than pulse-only or heat-only devices. The heat works first — relaxing the blood vessels and softening tight muscle tissue in the neck and shoulder area. The pulse stimulation then penetrates deeper into the relaxed tissue, reaching pressure points and meridians that are difficult to access through surface-level massage alone. The result is a layered therapeutic effect that addresses both surface tension and deeper cervical discomfort.
The 15-step intensity adjustment gives you precise control over the stimulation level — start at the lowest setting to acclimatise, then gradually increase to find the intensity that works best for your neck and shoulder tension. The remote control means you can make adjustments without reaching up to the device, which is particularly useful when the massager is positioned at the back of the neck.
Who This Is For
FAQ
How does the pulse technology work?
Low-cycle pulse technology delivers controlled electrical pulses through the stainless steel contact points on the massager. These pulses penetrate 3–5cm below the skin surface, stimulating the cervical spine pressure points and surrounding muscle tissue to relieve tension and improve local circulation — similar in principle to professional TENS/EMS therapy.
Is the 42°C heat safe?
Yes. 42°C is a clinically recognised therapeutic temperature for heat therapy — warm enough to relax blood vessels and muscle tissue without causing discomfort or burns during normal use. The 15-minute auto shutoff provides an additional safety layer for unattended sessions.
How long does the battery last?
The 1600mAh battery charges fully in approximately 2 hours and lasts approximately 1 month at 15 minutes of daily use. This makes it one of the most battery-efficient neck massagers in its category.
What is the difference between the standard and D12 variants?
The D12 variants (D12 White, D12 Pink, D12 Blue) are a specific model configuration — see product images for the D12 model’s design details. All variants share the same core pulse + heat technology, 3 modes, and 15-step intensity.
What are the shipping options?
We ship worldwide with standard and expedited options available at checkout. Delivery times vary by destination — see checkout for your estimated arrival.
At EX-STOCK, our neck and shoulder massagers are sourced from verified suppliers who meet our standards for electrical safety and therapeutic performance. This U-shape cervical neck and shoulder massager is part of our curated Health and Wellness range — chosen for people who want professional-grade neck relief at home. Discover more in our Health and Wellness collection.