Refund policy
EXCHANGES AND RETURNS
DEFECTIVE ITEMS
Repairs claimed under warranty are subject to our prior inspection. If the item is found to be defective, it will be exchanged for another similar item of the same value. If it is no longer available, you will be entitled to a credit of the same amount for any other item. NO REFUNDS! Any abuse, misapplication and other than normal wear and tear, as well as damage in transit or beyond our control, automatically voids the warranty.
NEW, UNUSED ITEMS
New and unused items can be refunded, simply return the product to the address indicated in the article "RETURN ADDRESS" below, in its original condition and packaging, accompanied by a copy of the invoice (including the order number) sent to you with the product. Our team will reimburse you in full, as long as the return of the goods meets the requirements of our warranty policy. However, we will not refund shipping charges.
DAMAGED ITEMS ON RECEIPT
If the item purchased on spoutnikgaspesie.ca reaches you broken or damaged when you receive the goods, you must return it to us within 30 days. Our team will take care of having it repaired or replaced. These items are backed by our 30 day warranty.
DELIVERY COSTS FOR RETURNED PRODUCTS
You will bear the cost of delivery and risk of damage to returned products.
RETURN ADDRESS
Please return the products, within 30 days of purchase, to the following address:
Spoutnik Gaspesie
ATT: RETURN OF GOODS
45 Boulevard Pabos, local 1B
Chandler (QC) G0C 2H0
T : 418-689-6009
*** Don't forget to include a copy of your invoice and write us the reason for the return.
Consulter la politique complète de retour et de remboursement
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